I first started teaching martial arts in 1993 when I was hired as manager of my Tae Kwon Do school located just north of Manhattan. At 15 years old I was handed the keys to our school, which at that time had about 30 students, only 4 of which were paying annually. The rest paid monthly if/when we could track them down. I was young, but determined to make it work and within 12 months I had increased enrollment to 90 students, 87 of which were paying annually, 3 were on scholarship (a program I developed). As I graduated high school our tiny TKD business had grown to about 150 students (about all our space could handle) and we were
very profitable. Mor importantly, our students were winning every tournament they entered and our family culture was thriving within our academy.
In being given the opportunity to run the school I was able to develop processes, programs, and theories built specifically for running a martial arts academy. A few years later, after graduating with a Bachelors in Marketing and Economics, I was hired to run another martial arts school in Manhattan. A little older, a little wiser, I now had new skills to apply toward the operations of a larger martial arts academy. Now this is where the story takes an interesting turn because the owner of the school (my boss) was an American who had earned a 1st degree black belt from a respected Korean master and then turned his back on his master, which offended him to the point that his master opened a competing school 1 block away, a clear attempt to drive my boss out of business.
Keep in mind, this was on the Upper West Side of Manhattan where real estate is EXTREMELY expensive so the opening of that competing school sent a VERY clear message about how angry the master was. And, in my opinion, rightfully so. As I would later learn, my boss was a passive-aggressive glory hound with a very poor spirit that never should have been promoted to black belt, which I suspect his master was ashamed of and wanted to stamp out. Unfortunately for his master, my boss was a good businessman and he knew how to run a business so he could not be gotten rid of so easily. Unfortunately for me, after several months of running his school, teaching his classes, building enrollment, developing marketing, sales, and instructor training programs and creating a competition team my boss decided that every one of my programs and concepts was "garbage." He actually told me, in front of our office assistant, that everything I had done for the school was wrong and that he wanted me gone immediately. Much to the surprise of both myself and the office assistant, we actually thought he was joking when he started his tirade. Well, he wasn't kidding and I packed my belongings, handed over my keys, walked out the door, and began questioning years of proven success and wondering if I was truly that far off the mark.
A couple weeks later I heard that my old boss was opening a second school. Several months after that he opened a third. Sometime around a year and a half or so after my departure he opened a fourth school and I got curious so I met up with a couple of his instructors, students I had trained and began grooming while I was working there. As it turned out, my old boss was using EVERYTHING I had developed for him. He apparently saw the genius in what I was doing and got rid of me so he could claim victory for himself. I believe it was Andrew Carnegie who said, "No man will be successful who wants all the glory to himself." Or something like that? Well, there is an exception to every rule and my ex-boss was that exception. All resentment aside, I found a great sense of satisfaction in knowing that what I had built was going on to find great success without me. Like a parent might feel for a child who leaves home and becomes successful. I was proud of what it had become.
In the years since that experience I've moved out of traditional martial arts and into mixed martial arts. I've been fortunate to have trained in Muay Thai under Phil Nurse and in Brazilian Jiu Jitsu under Renzo Gracie. I've met professional fighters, I've trained with professional fighters, and I'm made great friends along the way. I've also gotten to know a lot of combat sports industry entrepreneurs who started as practitioners and now own schools/gyms. And over the years I've consulted a lot of these school/gym owners on various aspects of how to run/fix their businesses and without fail there are 10 major mistakes I see most instructor-owners making.
I'm not going to get into super-detailed operations and finance issues in this post, instead I want to focus on the most glaring and easiest to rectify problems common to most schools/gyms. If you own a martial arts facility I hope you'll be honest with yourself as you read my notes and take to heart the error of your ways if you are guilty of any of the following mistakes. If not for yourself, you owe it to your student customers to make your business stronger.
1) Closed for Business - You are running a "storefront" business whether you're in a retail mini-mall or a backstreet warehouse and if your doors are not open your business will suffer. You MUST spend time at your school, every day, all day. Or you must have a good representative of the school there every day, all day to meet people when they stop by. Closed doors = closed checkbooks and that's death for your business. And the public perception of a business that has its door locked and lights off during the day is that it's out of business. If you don't believe me, I welcome you to ride with me as I drive past schools who are closed until 5 or 6pm. Without fail, those schools/gyms have enrollment under 50 students, some as low as 30. All because the owner can't be bothered to sit at his/her school during the day and catch all that lunchtime and afternoon traffic that passes by. To that lunchtime crowd...
2) Have a Lunchtime Class - If you don't have a 12:00 class on your schedule you need to add one every weekday. Even if nobody shows up, many students join a school/gym based on the availability of classes. Whether they will ever attend a noon class or not doesn't matter. When consumers are paying for a service they want that service to be available to them as often as possible. It's part of the "Perceived Value" equation. If you only offer classes at night, in the student's mind they may not get their money's worth if they can't always get to a night class and that WILL preclude them from enrolling in your program. They'll take their money up the street to your competitor who has a lunchtime class on his/her schedule. Speaking of your class schedule...
3) Start On Time Every Time - I see this WAAAAY too often with martial arts instructors. You guys start your classes late and are inconsistent in your scheduling. Have you forgotten that your students have a life outside your school and they're trying to fit training into their busy day? If they cannot rely on you to be respectful of their time they will assign less value to you and your school. Again, part of that "Perceived Value" equation. The more times you start class late, or miss a class, or continuously change your class schedule (to accomodate YOUR day?) the more difficult it becomes for your students to plan their day around training and they will drop you and your program. Oddly, most of us grew up in traditional martial arts schools, which were VERY regimented (ever do pushups for showing up late?) so I find it fascinating that so many of you have abandoned this very basic component of discipline. Be on time, be reliable, and be cognizant of your students' time and they will return that respect in the form of on-time tuition payments, student referrals, better spirit in class, higher level of dedication and technique, and a more positive energy circulating through your business. Basically, make it about them, not you...
4) Check Your Ego - It's a common characteristic of fighters to have dominant egos, and that's important in the ring/cage or on the mat. And as a coach your students need to see you as Alpha dog. However, the moment when your school becomes all about YOU your students lose out. For example, you don't like the instructor up the street so you talk trash about him all day every day. You might even post your thoughts on Facebook or Youtube. And you might be right about him/her/that school, but that constant trash talking brings bad energy into your school environment and your students WILL feel it. You'll turn off the nice students to the point where they leave and you'll embolden the bad students in a way that validates their bad spirit. The same bad spirit you as their instructor are supposed to be molding into a good one. At the end of the day, you set the tone in your school and if you don't like the energy that exists in your training area, your locker room, and in your bank account stand in front of a mirror and ask, "Why does my business look so bad?" I suspect you'll find the answer staring back at you, but you may also find the answer on the rest of your school/gym walls...
5) Befriend an Interior Designer - You're free to argue with me all you want about the importance of the aesthetic appeal of your school/gym, but I assure you there are smarter battles you can undertake. Did I mention I used to own a custom furniture design & fabrication business in Manhattan? If I had a dollar every time I walked into a crappy looking school/gym that was struggling to keep its doors open I'd be driving a convertible 911 already (triple black, please). The truth is that there's a DIRECT correlation between the look/feel of your facility and the value your students/customers will assign your product. By the way, You + Your Facility + Your Class Schedule = Your Product. If your product looks like crap it will be valued as such ("Perceived Value"). It blows my mind how many school/gym owners are oblivious to the need for a professional, aesthetically balanced, and CLEAN facility. You might have a Ferrari, but if every door panel is dented and scraped and the seats are cut up it's not going to be worth as much as a minty fresh Ferrari, right? And which would you rather drive around town? So if you're wondering why people just won't pay you what you're worth and you're certain you're doing everything right perhaps it's your school's appearance that's letting you down. Bring in an expert and barter with your best asset, free classes. You don't have to hire them for a big project (most designers wanna dangle ideas out there and get you to sign an expensive contract to see inside their bag of tricks). Offer them a free month of classes in exchange for 1 walkthrough and a design consultation. They should be able to provide you some good pointers in the first meeting and you may even get a new student in the process. Those tips they provide could turn your ugly facility into a handsome one. And appearance is everything...
6) Befriend a Graphic Designer - I don't care that you know how to use Photoshop, if you're not a trained graphic designer you need to find one. It's like your mom saying, "I know how to put my hands in the mits so I'm a striking couch now." Like anything, there's a lot of practice and feel in design and your brand identity elements are often going to be the first thing people see and also the thing people see the most. How many people do you think will see your logo online as compared to how many people will drive by your school and see your facility? Understand now why your brand identity elements are so important? Do I need to say, "Perceived Value" one more time?! Like interior designers, good graphic designers aren't cheap so find one that will barter their service for classes. Put an ad up on Craigslist saying "Free martial arts lessons for graphic design services" and see how many responses you get. I bet you'll get a lot. Pick a designer based on their portfolio of work, don't even bother looking at their resume. If they've got a good body of work that looks professional and they've worked for some reputable companies call them in. Offer them 3 free months of classes in exchange for a good logo. Negotiate for 5 rounds of revisions, at least 5 looks per round. You might find the logo you like in round 1 or 2, but you want to negotiate ahead of time in case you need 5 rounds to get it right. This is standard in the industry. Not only will you get a top-notch logo for free, but you're bringing somebody new into your school who may become a longterm student. Also, having a graphic designer in your family is very important...
7) Good Website, Good Website, Good Website - You need a GOOD website. Got it? Don't take the easy way out and use a garbage do-it-yourself template. Have your new graphic designer (that guy who now trains with you - see how that worked?) do the page layouts with you. At the least you'll need a Homepage, About page, Class Schedule page, and Contact Us page. If you're a good writer you may want to incorporate a blog and you should also have your social media buttons displayed on your website. That's Facebook and Twitter in case you're not savvy. If you're not savvy, get savvy asap! Once your layouts are done you want to get back on Craigslist and post an ad looking for a Web Developer who's willing to barter his/her services for free classes. Try the 3 month offer again, but expect to give up at least 6-12 months for more robust web design projects. Your Web Developer should code your website using CSS, HTML, and jQuery. If they suggest/insist upon Wordpress don't hire them (I've seen too many Wordpress sites have to be abandoned and completely rebuilt as a company expanded, which is your goal, right?). And now that both your graphic designer and web developer are students of yours it will be easier to build your marketing campaigns, brand identity elements, and website in-house as you build your business. But you need new students in order to build your business...
8) What's a Marketing Program? - For the love of God, if you're not actively marketing your school you deserve a head kick from Mirko Cro Cop. The antiquated theories I hear from most instructors/owners about what constitutes a proper marketing campaign are quite frustrating. Listen, a yellow pages ad does not a modern marketing program make. Just like completing a single-leg takedown or a spinning hook kick, there is a lot of technique and practice that goes into developing and executing a proper marketing program and there is definitely a modern way to market and an antiquated one. Yellow pages ads are "dusty." If you don't have the budget to hire a small, local agency or consultant you should by now know how to post an ad on Craigslist and offer free classes for marketing services, right? Do it. Do it now. Do it well and you'll have a marketing expert you can add to your in-house team of business consultants who are not only present and available to you, but have an intimate understanding of your business and are emotionally invested in its success. You'll get great returns from fostering these types of relationships, but don't overlook the ones that already exist in your student roster...
9) Know What Your Students Do - Can you tell me the profession of each and every one of your adult students? Or the parents of your child students? If not, you get an "F" for this exercise and you owe me 50 pushups. I can count on one hand the number of school/gym owners I've met who know what at least 50% of their students do for a living. Your greatest FREE resources could be kicking a heavy bag in your school/gym right now and you're not tapping into them. They're YOUR students and they want to help THEIR school. Why aren't you asking them for help? Have you forgotten what it's like to be a student?!...
10) Remain a Student - The day you stop thinking of yourself as a student of martial arts is the day your technique gets stale and your students don't do so well against the competition. The same goes for running a business. If you don't have a business degree go take some classes. If you have an undergraduate degree in business you need to enroll in a graduate program. If you've got a Masters degree then perhaps it's time you started working on your PhD. I assure you, no matter how hard you train or how many college classes you take, there's always room for growth. And if improving your fighting and business skills is not motivation enough, then ask yourself this one question, "Would I want to learn from somebody who has given up on learning?"